ICT Resources and Guidebooks
Below you will find all the help pages regarding ICT supported services. Some of the guides will be basic, other advanced. If you have any comments please pop down to the ICT Helpdesk in the LRC. If you have a problem to report that is also the place to go, or you can make a request on the Service Desk.
ICT guidebooks
Here are a list of current ICT guidebooks. They are updated as and when new information or changes in the services take place. Please download and print out at your leisure.
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Scan to email and home folder guide
ICT Resources
Below are guides, help pages and information about core ICT services. These are split into several areas depending on how you would normally use the services.
Find general help about web (webmail, wiki, service desk etc) and other general services here.
College printers- This area will contain documentation regarding the college printers from a practical or management point of view. Here you can find links to resources such as manuals and support web sites, procedures for consumable replacement and paper types as well as other more technical documentation that may not be appropriate for the college Intranet.
Group Emails - Information on how to email specific groups at Ravensbourne.
Personal Wiki site - Every one at Ravensbourne has a personal to which the can edit on site or off site from the college.
Mac Keychains - Keychains store passwords on a Mac.
Checking Mail Quota - How to check you aren't running out of mail space
Organising your mailbox - How to keep your mailbox tidy
Attachment or email problems in Mozila
Creating PDFs - Creating PDF files from other file types can be done on PCs and Macs.
Windows updates - How we keep our Windows PCs secure
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Help for staff Information specific to staff members using college desktops or laptops, or about college services only available to staff. Mail Account Management Ravensbourne Oracle Calendar server access Calibrating the Digital Whiteboards - How to calibrate the whiteboard in Lime Lab Setup Staff Mac Laptops - When you get your new Mac laptop, what do you have to set up to get running? |
Help for students Information specific to students using college desktops or laptops Student personal web sites - Every student at Ravensbourne has a personal web folder where you can create your own personal web site. Ravensbourne blogs |
Information specific to students and staff using their own laptops in college
Wireless Printing to College Printers from Laptops
Email Clients - Information on how to connect to the email system at Ravensbourne College.
Wireless access information and software- Find links to various virus program definition files/software, downloads for the wireless client and other general internet security programs and information.
Bonjour - Zero Configuration Networkingaka Rendezvous - Zero Configuration Networking. General information about Bonjour applications regarding configuration and troubleshooting.
How to find out your MAC address - A guide to grabbing your MAC address for wireless/wired troubleshooting
Install the Ravensbourne CA Certificate- Information on how you can make your access to College network services more secure by installing the Ravensbourne Certificate Authority certificate.
Ravensbourne IM server- Guides for various clients on how to connect to the Ravensbourne Jabber server (external and internal) and a general guide to the service.
Faculty of Communication Guides
Broadcasting Department - Documentation, guides, and general information on equipment and facilities in the Broadcasting Area at Ravensbourne.
Prototyping Resource Guides
Labels
Bonjour - Zero Configuration Networking
Calibrating the Digital Whiteboards
College printers
Connecting to shared folders on the network from a Mac
Email Clients
Group Emails
Guide to Zip Archive
How to find out your MAC address
Install the Ravensbourne CA Certificate
keychains
Mail account management
Mail Quota
Mozilla File Types
organising mailbox
PDF Creation
Personal Wiki site
Ravensbourne IM server
Ravensbourne logo as folder icon for Mac users
Scanning from your Laptop
Setup Staff Mac Laptops
Student personal web sites
Using Ravensbourne Instant Messaging
Using the renderfarm
Windows Update
Wireless access information and software
Wireless Printing to College Printers from Laptops